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User Getting Offline!

Hi everyone,

recently we had implement openfire server for internal messaging purpose in our environment & it’s working properly except one problem

which I’m facing while configuring one particular user. it’s showing me security message n after that i get an error “invalid password”

but password n username is correct , & it’s not lockout . in openfire server it’s showing me offline status of that particular user

please do let me know if u have any suggestion! tht would be appriciated.

i’m using openfire 3.7.1