I’m using the LDAP integration, and it’s talking to an Active Directory instance.
I have a user “milfr”, and a group “alltt_jabber”. In Active Directory, the user is a member of the group. When I go to Openfire’s web interface, “Users/Groups” > “Search User” > “milfr”, I can find the user and I see the user is known as a member of groups devel, QC, and alltt_jabber.
There is one group that is on everyone’s roster: alltt_jabber. When I ask Openfire to show me “Users/Group” > “Group Summary” > “alltt_jabber”, I see the users I expect except for user “milfr,” despite Openfire telling me that user “milfr” is a member of group “alltt_jabber” on the previous webpage. I believe this is why user firstname.lastname@example.org/Home isn’t appearing on anyone’s roster when using Spark or any other jabber client.
I’m not sure what I should be looking for next to fix the problem, so that user “milfr” will appear as a member of group “alltt_jabber,” and thus on everyone’s roster.