When I do an user search in OpenFire, all the groups that he is apart of appear (for example: TechGroup, Engineer). (Pulls from Active Dir correctly)
When I do a group search in OpenFire and select TechGroup and Engineer, he is not listed.
In Active Directory, he is listed as a member of those groups. (OpenFire pulls group from AD but missing that single user??)
I rebuilt a secondary test OpenFire server with same LDAP settings and he appears correctly. I want to resolve this on the primary OpenFire server and I think it’s something either in the database that is preventing OpenFire to pull that user correctly??
This seems highly unlikely as being true given that there are several forum posts (many of which have been archived) from versions of OpenFire going back years that have the exact same problem.
all I know is when I ran into a similar issue with a couple of users, it turned out to be a permissions issue.
Its easy enough to test. Temporarly give the account you used for ldap binding domain admin rights. After doing so, restart openfire and see if the missing user shows up. If he does, then its a permissions issue. if not, then its probably something else.
new user can sign up by fill in web based form (mentioned above)
new user appear in User Summary (openfire web management)
new user’s roster have list of all user in group
new user can see some of user in group (those user was add their friends manually) ==> let’s call them “old friends”
new user can chat with “old friends” (descibed above) but new user does not appear in “old friend” list
new user CAN NOT chat with another new user (even add them manually)
new user not listed in offline group
and the question is :
how to automagically add all user (new & old) to all user list so they can starting chat to each others ? (their roster have this list but not their friend list in chat client)
I encountered this same problem. I managed to solve it by deleting the user’s identical contact record from our AD. The particular user had previously been working for one of our customers, so was already present in our contact records section of the AD with the same name. This appeared to be confusing one of the searches. Once I deleted the contact, he magically started appearing in the group membership (after clearing the group caches).
Has anyone found a solution to this issue? I am experiencing the same problem. Users have an admin account and a regular account and I can not get one of them to show up. The account logon name is different but all other information is the same such as first name, last name, etc.