Users appearing as offline

Openfire Openfire Support
1

In OpenFire 3.6.0 users appear to be offline even when they are online and a chat session is in place. Any idea what would cause this?

2

Hey Janus,

Have you added them to your roster? If you did then have the other user accepted your presence subscription? If they never got your presence subscription request then it is possible that you mistyped his JID (i.e. user address). There are 2 common mistakes while adding a contact to your roster:

  1. Only enter the username and not the bare JID. Eg. Enter john instead of john@domain.com.
  2. Specify incorrect xmpp domain. Eg. XMPP domain of the server is example.com but you entered john@someIPAddress.com.

Regards,

– Gato