Users from other domain (server-to-server connection) have offline status

Spark Spark Support
1

Users from other domain have offline status in Spark, but Psi shows they online.

Anyway, I can reseive messages from they via Spark

2

Hey Nello,

Could you press F12 to open the debugger window? Then check if you are getting a presence from the remote user. If you are not getting it then can you post the IQ roster packet that you are getting from the server so we can check the presence subscription status?

BTW, is Psi connecting to the same server Spark is connecting? Are you using the same user?

Regards,

– Gato

3

check if you are getting a presence from the remote user.

Yes, I’'ve got presense

is Psi connecting to the same server Spark is connecting? Are you using the same user?

Yes, same user, same server, same workstation