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Users not showing in list as online

I am running OpenFire 3.6.4 with LDAP authentication.

When users sign on they do not show as online in the buddy list even though I can chat with them. Sometimes they will sign on after a few minutes, but not always. The clients we are using include ichat, pidgin, and adium.

Any help is appreciated, thanks.

It seems like I can only see people on if I sign on when they are on. If I sign on before they will not show up in my list.

How many users do you have in roster?

Do you have heavy traffic to LDAP server?

Please take a look here

Milan

Looks promising thanks. My roster size is just over 100 people and the cache seems to be holding at 3% usage. The LDAP server is only used only by openfire currently.

I increased the amount of memory allocated to the VM from 2 to 3 gigs. I cannot find the file referenced for increased the amount of memory (debian) and the property for rother cache isnt list in server-properties.jsp.

Any idea where I can find them?

Here is my init.d file…looks like it shares some variables with the file referenced.

#!/bin/sh

Written by Miquel van Smoorenburg miquels@cistron.nl.

Modified for Debian

by Ian Murdock imurdock@gnu.ai.mit.edu.

Version: @(#)skeleton 1.9 26-Feb-2001 miquels@cistron.nl

Attempt to locate JAVA_HOME, code borrowed from jabref package

if [ -z $JAVA_HOME ]

then

t=/usr/lib/jvm/java-1.5.0-sun && test -d $t && JAVA_HOME=$t

t=/usr/lib/jvm/java-6-sun && test -d $t && JAVA_HOME=$t

fi

PATH=/sbin:/bin:/usr/sbin:/usr/bin:${JAVA_HOME}/bin

JAVA=${JAVA_HOME}/bin/java

NAME=openfire

DESC=openfire

DAEMON_DIR=/usr/share/openfire

DAEMON_LIB=${DAEMON_DIR}/lib

test -x $JAVA || exit 0

Include openfire defaults if available

if [ -f /etc/default/openfire ] ; then

. /etc/default/openfire

fi

DAEMON_OPTS="$DAEMON_OPTS -server -DopenfireHome=${DAEMON_DIR} \

-Dopenfire.lib.dir=${DAEMON_LIB} -classpath ${DAEMON_LIB}/startup.jar\

-jar ${DAEMON_LIB}/startup.jar"

#set -e

#Helper functions

start() {

start-stop-daemon --start --quiet --background --make-pidfile \

–pidfile /var/run/$NAME.pid --chuid openfire:openfire \

–exec $JAVA – $DAEMON_OPTS

}

stop() {

start-stop-daemon --stop --quiet --pidfile /var/run/$NAME.pid \

–exec $JAVA --retry 4

}

case “$1” in

start)

echo -n "Starting $DESC: "

start

echo “$NAME.”

;;

stop)

echo -n "Stopping $DESC: "

stop

echo “$NAME.”

;;

restart|force-reload)

If the “reload” option is implemented, move the “force-reload”

option to the “reload” entry above. If not, “force-reload” is

just the same as “restart”.

echo -n "Restarting $DESC: "

#set +e

stop

#set -e

#sleep 1

start

echo “$NAME.”

;;

*)

N=/etc/init.d/$NAME

echo “Usage: $N {start|stop|restart|reload|force-reload}” >&2

echo “Usage: $N {start|stop|restart|force-reload}” >&2

exit 1

;;

esac

exit 0

2010.06.24 16:40:13 [org.jivesoftware.openfire.ldap.LdapGroupProvider.processGroup(LdapGroupProvide r.java:365)]
javax.naming.InvalidNameException: Invalid name: name.name
at javax.naming.ldap.Rfc2253Parser.doParse(Rfc2253Parser.java:86)
at javax.naming.ldap.Rfc2253Parser.parseDn(Rfc2253Parser.java:45)
at javax.naming.ldap.LdapName.parse(LdapName.java:772)
at javax.naming.ldap.LdapName.(LdapName.java:108)
at org.jivesoftware.openfire.ldap.LdapGroupProvider.processGroup(LdapGroupProvider .java:347)
at org.jivesoftware.openfire.ldap.LdapGroupProvider.getGroup(LdapGroupProvider.jav a:95)
at org.jivesoftware.openfire.group.GroupManager.getGroup(GroupManager.java:278)
at org.jivesoftware.openfire.group.GroupManager.getGroup(GroupManager.java:257)
at org.jivesoftware.openfire.roster.RosterItem.getSharedGroups(RosterItem.java:404 )
at org.jivesoftware.openfire.roster.Roster.getReset(Roster.java:525)
at org.jivesoftware.openfire.handler.IQRosterHandler.manageRoster(IQRosterHandler. java:202)
at org.jivesoftware.openfire.handler.IQRosterHandler.handleIQ(IQRosterHandler.java :105)
at org.jivesoftware.openfire.handler.IQHandler.process(IQHandler.java:49)
at org.jivesoftware.openfire.IQRouter.handle(IQRouter.java:351)
at org.jivesoftware.openfire.IQRouter.route(IQRouter.java:101)
at org.jivesoftware.openfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:68)
at org.jivesoftware.openfire.net.StanzaHandler.processIQ(StanzaHandler.java:319)
at org.jivesoftware.openfire.net.ClientStanzaHandler.processIQ(ClientStanzaHandler .java:79)
at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:284)
at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:176)
at org.jivesoftware.openfire.nio.ConnectionHandler.messageReceived(ConnectionHandl er.java:133)