Users not showing up in Client

Hi there,

I have installed Wildfire 3.1.1 and have setup LDAP with it. I can log into my server with Exodus only and when I do log in, I do not see any offline users at all. When I get someone else to log in, I do not see them online in the client, however on the server I can see that they are connected through the sessions screen.

I am wondering why no contacts at all are showing up in the client. Any help would be greatly appreciated.

Hey Fishsauce,

Welcome to the Wildfire world!

Could you tell us a little bit more about your setup? Are you using shared groups? In other words, are you configuring your groups (of LDAP) to be visible in the users rosters? You can do that from the admin console under the Users/Groups tab.

If you are not using shared groups then you will have to add users to your roster to be able to track their presences. When using this option just remember to enter the complete address of the user and not just the username. For instance, use and not john or In this example, will get a presence subscription request that he needs to approve or reject. Once the presence subscription request was accepted then you will be able to track his presence.

Hope that helps.


– Gato

Unfortunatly, I can not see a setting under Users/Groups tab that would allow me to change whether they can view groups or not. Under group Summary I have no groups found, and if I try to create a group I get an error:

Error creating the group. Please check your error logs.

2006.11.29 12:40:13 [org.jivesoftware.wildfire.admin.group_002dcreate_jsp._jspService(group_002dcre



at org.jivesoftware.wildfire.ldap.LdapGroupProvider.createGroup(LdapGroupProvider. java:67)


at org.jivesoftware.wildfire.admin.group_002dcreate_jsp._jspService(group_002dcrea

at org.apache.jasper.runtime.HttpJspBase.service(

at javax.servlet.http.HttpServlet.service(

at org.mortbay.jetty.servlet.ServletHolder.handle(

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica

at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage( 8)

at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica

at org.jivesoftware.util.LocaleFilter.doFilter(

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica

at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingF

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica

at org.jivesoftware.admin.PluginFilter.doFilter(

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica

at org.jivesoftware.admin.AuthCheckFilter.doFilter(

at org.mortbay.jetty.servlet.WebApplicationHandler$CachedChain.doFilter(WebApplica

at org.mortbay.jetty.servlet.WebApplicationHandler.dispatch(WebApplicationHandler. java:471)

at org.mortbay.jetty.servlet.ServletHandler.handle(

at org.mortbay.http.HttpContext.handle(

at org.mortbay.jetty.servlet.WebApplicationContext.handle(WebApplicationContext.ja va:633)

at org.mortbay.http.HttpContext.handle(

at org.mortbay.http.HttpServer.service(

at org.mortbay.http.HttpConnection.service(

at org.mortbay.http.HttpConnection.handleNext(

at org.mortbay.http.HttpConnection.handle(

at org.mortbay.http.SocketListener.handleConnection(

at org.mortbay.util.ThreadedServer.handle(

at org.mortbay.util.ThreadPool$