I’‘ve added some new users to our Wildfire/Spark system and some of them are not appearing online. Some Spark users can see the “missing” users, and otehrs can’'t.
Any idea why a user wouldn’'t show up in the offline list, or when they are logged in to some Spark clients, but not others?
I have an idea but you may not like it. It could be a problem with the database content.
I have somewhere a database dump with a user which is never shown online and which can not receive any messages. I didn’‘t find the time to investigate this further, maybe in your case it is only a “subscribe” problem, that one is subscribed to the other and not vica versa, don’'t know if this can actually happen.
so you can’'t have a subscribe problem. It may be the content in the database or a Wifi problem. If you did experience some OutOfMemory errors in Wifi this could happen, so a restart would solve it. I assume that you did already try one and so I have currently no more ideas.
you don’‘t have to do both things together. As I’'m quite sure that a new installation of Wifi using the existing database does not help you you may skip this step and start directly with a new database.
Maybe you can make a backup for further analysis of the database, I also have one lying around and sent it also to Jivesoftware but as I want free support this will take a lot of time to be solved for me. I don’‘t know how many users you have, I had only 100 test accounts in the database and I’'m still scared to use it in a production system with 10,000 users.