I have been trying to set up an Openfire server with a chat queue function. I heard Fastpath was the way to go since we already use Spark on our Openfire server. It wouldn’t start when I installed it, so I searched, and found that it works with Openfire 4.1 (not 4.0). So I installed Openfire 4.1 and reloaded the plugin, and sure enough Fastpath is there, working like a charm. However…
The next piece of the puzzle seems to be adding a web chat function for users to queue in. I can’t seem to find any way to use Fastpath except for using a web chat. And unfortunately, it looks like Openfire’s webchat has not been updated in a very long time, and the files that I was able to come across don’t work with 4.1 (only with 4.0). If I upload webchat.rar to Openfire 4.0 and go through setup, it finishes without issue, but there are no groups without Fastpath. If I do the same in Openfire 4.1, during setup I get “HTTP Error 500” with “Problem accessing /webchat/setup-index.jsp. Reason - Server Error” and the setup never completes.
So currently, I can load webchat with Openfire 4.0, OR I can load Fastpath with Openfire 4.1.
Let’s say I stick with Openfre 4.1 and a working Fastpath plugin. Is there anything else I can use to get my users into it? The workgroups and Spark plugin are all working properly. But how do I get my users to the agents??
Current Setup - Openfire 4.1.0 Alpha; Fastpath Service 4.4.0; Fastpath Webchat 4.0.2