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Weird chat message behavior

people type the message in the client (spark in our case) and hit enter and the message stays in the message field and doesn’t appear in the chat window. however the person on the other end is getting the message. or conversely, the message is typed and hitting enter puts it in the chat window but the person on the other end doesn’t see it. I believe this is since we upgraded to spark 3.5.7 or to openfire 3.3.3 ( i think i did both right around the same time)