Hi Guys
We have been having a few issues with the Fast Path system, at first we could not push the chat session’‘s through to agents but now this seem’‘s to be working ok however we have 2 queues setup and the chat sessions seem to ignore the routing rule’‘s and now we are generating some very odd error log’'s (SEE BELOW)
We are running Fast Path with the latest version of JETTY…
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2007.07.10 14:00:36 com.jivesoftware.xmpp.workgroup.spi.routers.WordMatchRouter.checkForHits(WordMat chRouter.java:157)
org.apache.lucene.queryParser.ParseException: Encountered " …
“:” …
at org.apache.lucene.queryParser.QueryParser.generateParseException(QueryParser.ja va:1226)
at org.apache.lucene.queryParser.QueryParser.jj_consume_token(QueryParser.java:110 9)
at org.apache.lucene.queryParser.QueryParser.Clause(QueryParser.java:746)
at org.apache.lucene.queryParser.QueryParser.Query(QueryParser.java:712)
at org.apache.lucene.queryParser.QueryParser.parse(QueryParser.java:122)
at com.jivesoftware.xmpp.workgroup.spi.routers.WordMatchRouter.checkForHits(WordMa tchRouter.java:138)
at com.jivesoftware.xmpp.workgroup.routing.RoutingManager.getBestQueue(RoutingMana ger.java:85)
at com.jivesoftware.xmpp.workgroup.routing.RoutingManager.routeRequest(RoutingMana ger.java:117)
at com.jivesoftware.xmpp.workgroup.Workgroup.queueRequest(Workgroup.java:408)
at com.jivesoftware.xmpp.workgroup.WorkgroupIQHandler.handleIQSet(WorkgroupIQHandl er.java:128)
at com.jivesoftware.xmpp.workgroup.WorkgroupIQHandler.process(WorkgroupIQHandler.j ava:78)
at com.jivesoftware.xmpp.workgroup.Workgroup.process(Workgroup.java:436)
at com.jivesoftware.xmpp.workgroup.Workgroup.process(Workgroup.java:459)
at com.jivesoftware.xmpp.workgroup.WorkgroupManager.processPacket(WorkgroupManager .java:621)
at org.jivesoftware.openfire.component.InternalComponentManager$RoutableComponent. process(InternalComponentManager.java:490)
at org.jivesoftware.openfire.IQRouter.handle(IQRouter.java:250)
at org.jivesoftware.openfire.IQRouter.route(IQRouter.java:104)
at org.jivesoftware.openfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:67)
at org.jivesoftware.openfire.net.StanzaHandler.processIQ(StanzaHandler.java:289)
at org.jivesoftware.openfire.net.ClientStanzaHandler.processIQ(ClientStanzaHandler .java:79)
at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:254)
at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:153)
at org.jivesoftware.openfire.nio.ConnectionHandler.messageReceived(ConnectionHandl er.java:132)
at org.apache.mina.common.support.AbstractIoFilterChain$TailFilter.messageReceived (AbstractIoFilterChain.java:703)
at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(Ab stractIoFilterChain.java:362)
at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilt erChain.java:54)
at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceive d(AbstractIoFilterChain.java:800)
at org.apache.mina.filter.codec.support.SimpleProtocolDecoderOutput.flush(SimplePr otocolDecoderOutput.java:62)
at org.apache.mina.filter.codec.ProtocolCodecFilter.messageReceived(ProtocolCodecF ilter.java:200)
at org.apache.mina.common.support.AbstractIoFilterChain.callNextMessageReceived(Ab stractIoFilterChain.java:362)
at org.apache.mina.common.support.AbstractIoFilterChain.access$1100(AbstractIoFilt erChain.java:54)
at org.apache.mina.common.support.AbstractIoFilterChain$EntryImpl$1.messageReceive d(AbstractIoFilterChain.java:800)
at org.apache.mina.filter.executor.ExecutorFilter.processEvent(ExecutorFilter.java :266)
at org.apache.mina.filter.executor.ExecutorFilter$ProcessEventsRunnable.run(Execut orFilter.java:326)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2007.07.10 14:01:41 [com.jivesoftware.xmpp
Anyone got any idea’'s about what the hell is going on ???