I recently started using XMPP and openfire.
What I want to create is an application that cam connect a user to “some support guy”.
I allready got fastpath installed and can trigger the queue…this creates the chat and I can…well, chat.
However, what I want to do is show some company details such as a logo and other info for each company.
From my understanding the workgroup object in XMPP would be my company object…but I have no idea if there is a way to assign a image to a workgroup.
Also, is there any way to join a specific queue or is this completely handled on the server?
I got my workgroup/company “Opple” but I dont just want to offer support
for “Opple” Products in my workgroup but be more specific like “oPad”, “oPhone”, “oMac”.
From my understanding those “departments” would be queues …but is there any way to list all available queues on my end-user application and
let the user join such a queue directly?
Thanks in advance