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Workgroup with External Component

Hi all,

Do you know how to register an External Component as a user of a Workgroup queue or create a Workgroup using the EC subdomain ?

Thanks for any feedback



You are talking about Fastpath here, right?

Question is about using an EC with a dedicated Workgroup on a subdomain. In this case, fastpath seems not mandatory, the EC should do the same job.
EC will accept all requests and decide to forward to agent if required.

Fastpath is in use in a normal way for agent, with usual workgroups.