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XMPP Support Chat

Hello

I’m new to the XMPP scene and work since four weeks on a support chat solution. From pre-binding till anonymous login i cant found my ideal case…

That is what i want to do:

There are (i.e.) four support employees waiting for a customer which is starting a chat on the support website. The chat window on customer site should be pop up and no login is needed. One of the admins recognize that there is a customer and welcomes him with a message like “hello, how can i help you?”

Every customer who uses the chat can get an ID or a anonymous login number. It doesn’t matter. The important thing is that the customer does not have to type anything to login and is directly connected to an support employee.

Can someone help me here or has hints how I can implement it?

cheers
Andre

Have you looked into Fastpath and if it can be adapted to meet your needs?