Installed OpenFire 4.4.4 (Multiple Times) but unable to connect to it (Spark or Pidgin)

[Nikhil_Naidu]

Hi All,
To start with - I am a newbie to Linux.
I have installed OpenFire 4.4.4 on our CentOS7 VPS server. I also configured it, however I am not able to connect to any clients (Have tried Spark and Pidgin) both. I reinstalled Openfire a couple of times and even created a separate subdomain to run this. The ports are open (tested using telnet). Certificates are installed on the subdomain on the server.
I cleared the logs and restarted the server with the thought that this might help.

Below is the entries for the warn log.

'2019.12.31 17:52:23 org.jivesoftware.util.LocaleUtils - Missing resource for key: system_property.plugins.servlet.allowLocalFileReading in locale en
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.LegacyConnectionAcceptor - Configuration allows for up to 16 threads, although implementation is limited to exactly one.
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.LegacyConnectionAcceptor - Configuration allows for up to 16 threads, although implementation is limited to exactly one.
‘’
I think we can safely ignore the 16 thread one.

Entries for the Info Log are below

2019.12.31 17:52:23 org.jivesoftware.openfire.net.SASLAuthentication - Support added for the ‘GSSAPI’ SASL mechanism.
2019.12.31 17:52:23 org.jivesoftware.openfire.net.SASLAuthentication - Support added for the ‘EXTERNAL’ SASL mechanism.
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.user.UserManager#USER_PROVIDER
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.user.UserManager#REMOTE_DISCO_INFO_TIMEOUT
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.user.UserManager#USER_PROPERTY_PROVIDER
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.lockout.LockOutManager#LOCKOUT_PROVIDER
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.auth.AuthFactory#PASSWORD_KEY
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.auth.AuthFactory#AUTH_PROVIDER
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.auth.HybridAuthProvider#PRIMARY_PROVIDER
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.auth.HybridAuthProvider#SECONDARY_PROVIDER
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.auth.HybridAuthProvider#TERTIARY_PROVIDER
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.sasl.ScramSha1SaslServer#ITERATION_COUNT
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.sasl.ExternalClientSaslServer#PROPERTY_SASL_EXTERNAL_CLIENT_SUPPRESS_MATCHING_REALMNAME
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.sasl.AnonymousSaslServer#ENABLED
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.SessionManager#CONFLICT_LIMIT
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.cluster.ClusterMonitor#ENABLED
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.admin.DefaultAdminProvider#ADMIN_JIDS
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.spi.EncryptionArtifactFactory#TRUST_MANAGER_CLASS
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.spi.EncryptionArtifactFactory#SSLCONTEXT_PROTOCOL
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.container.PluginServlet#ALLOW_LOCAL_FILE_READING
2019.12.31 17:52:23 org.jivesoftware.openfire.XMPPServer - Accessing SystemProperty field org.jivesoftware.openfire.security.SecurityAuditManager#AUDIT_PROVIDER
2019.12.31 17:52:23 org.jivesoftware.util.cache.CacheFactory - Created cache [org.jivesoftware.util.cache.DefaultLocalCacheStrategy] for Favicon Misses
2019.12.31 17:52:23 org.jivesoftware.util.cache.CacheFactory - Created cache [org.jivesoftware.util.cache.DefaultLocalCacheStrategy] for Favicon Hits
2019.12.31 17:52:23 org.jivesoftware.openfire.container.AdminConsolePlugin - Admin console listening at:
http://domain.com:9090
https://domain.com:9091
2019.12.31 17:52:23 org.jivesoftware.openfire.container.PluginManager - Successfully loaded plugin ‘admin’.
2019.12.31 17:52:23 org.jivesoftware.openfire.container.PluginManager - Successfully loaded plugin ‘broadcast’.
2019.12.31 17:52:23 org.jivesoftware.openfire.container.PluginManager - Successfully loaded plugin ‘dbaccess’.
2019.12.31 17:52:23 org.igniterealtime.openfire.plugins.certificatemanager.DirectoryWatcher - Watching ‘/opt/openfire/resources/security/hotdeploy’ for updates for installed certificate chains and private keys.
2019.12.31 17:52:23 org.jivesoftware.openfire.container.PluginManager - Successfully loaded plugin ‘certificatemanager’.
2019.12.31 17:52:23 org.jivesoftware.openfire.container.PluginManager - Successfully loaded plugin ‘bookmarks’.
2019.12.31 17:52:23 org.jivesoftware.openfire.container.PluginManager - Successfully loaded plugin ‘clientcontrol’.
2019.12.31 17:52:23 org.jivesoftware.openfire.container.PluginManager - Successfully loaded plugin ‘search’.
2019.12.31 17:52:23 nl.goodbytes.xmpp.xep0363.repository.AbstractFileSystemRepository - Initialized repository in: /tmp/xmppfileupload2069855079911665262
2019.12.31 17:52:23 org.jivesoftware.openfire.container.PluginManager - Successfully loaded plugin ‘httpfileupload’.
2019.12.31 17:52:24 org.jivesoftware.openfire.container.PluginManager - Successfully loaded plugin ‘monitoring’.
2019.12.31 17:52:24 org.jivesoftware.openfire.container.PluginMonitor - Finished processing all plugins.
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.ConnectionListener[socket_c2s] - Started.
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.ConnectionListener[socket_c2s-legacyMode] - Started.
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.ConnectionListener[socket_s2s] - Started.
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.ConnectionListener[socket_s2s-legacyMode] - Started.
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.ConnectionListener[component] - Started.
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.ConnectionListener[component-legacyMode] - Started.
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.ConnectionListener[connection_manager] - Started.
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.ConnectionListener[connection_manager-legacyMode] - Started.
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.EncryptionArtifactFactory - Creating new SslContextFactory instance
2019.12.31 17:52:24 org.jivesoftware.openfire.http.HttpSessionManager - Starting instance
2019.12.31 17:52:24 org.jivesoftware.openfire.http.HttpBindManager - HTTP bind service started
2019.12.31 17:52:36 org.jivesoftware.util.cache.CacheFactory - Created cache [org.jivesoftware.util.cache.DefaultLocalCacheStrategy] for Locked Out Accounts

Request some help.
Another note - most install options that I saw needed the MariaDB to be installed but I wasnt able to as I kept getting errors. However DB created and active on MySQL.

Regards and Thanks in Advance.

[wroot]

What is your xmpp domain and do you use it to login in Spark?

[Nikhil_Naidu]

XMPP Domain Name: domain.com
serverhostname ; openfire.domain.com
where domain name is YesEnVee

Also, I was checking the netstat and see that port 5222 and 5223 are as below

tcp6 0 0 :::5222 :::* LISTEN 18423/java
tcp6 0 0 :::5223 :::* LISTEN 18423/java

I use this same domain to login into Spark - have even tried using IP.
Thank you for the help

Latest Error Log
2019.12.31 17:52:23 org.jivesoftware.util.LocaleUtils - Missing resource for key: system_property.plugins.servlet.allowLocalFileReading in locale en
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.LegacyConnectionAcceptor - Configuration allows for up to 16 threads, although implementation is limited to exactly one.
2019.12.31 17:52:24 org.jivesoftware.openfire.spi.LegacyConnectionAcceptor - Configuration allows for up to 16 threads, although implementation is limited to exactly one.

Happy New Year

[wroot]

Is this domain.com resolvable in your network/DNS? Can you connect to http://domain.com:9090 in your browser from a PC you run Spark on? You can also check Spark logs.

On Windows it is
C:\Users\User\AppData\Roaming\Spark\logs
There is a bunch of files, look through all of them and select events that correlate with the time of your issue.

[Nikhil_Naidu]

Thank you for your responses. Much appreciated.

I am pasting below the log from the most recent login attempt (Spark Log) - Errors

Jan 02, 2020 1:00:46 PM org.jivesoftware.spark.util.log.Log error
SEVERE: connection error
org.jivesoftware.smack.SmackException$ConnectionException: The following addresses failed: ‘openfire.domain.com:5222 prio:0:w:5’ failed because java.net.ConnectException: Connection timed out: connect, ‘domain.com:5222’ failed because java.net.ConnectException: Connection timed out: connect
at org.jivesoftware.smack.SmackException$ConnectionException.from(SmackException.java:255)
at org.jivesoftware.smack.tcp.XMPPTCPConnection.connectUsingConfiguration(XMPPTCPConnection.java:612)
at org.jivesoftware.smack.tcp.XMPPTCPConnection.connectInternal(XMPPTCPConnection.java:850)
at org.jivesoftware.smack.AbstractXMPPConnection.connect(AbstractXMPPConnection.java:364)
at org.jivesoftware.LoginDialog$LoginPanel.lambda$login$1(LoginDialog.java:1099)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

And Spark Log - Warn
Jan 02, 2020 1:00:46 PM org.jivesoftware.spark.util.log.Log warning
WARNING: Exception in Login:
org.jivesoftware.smack.SmackException$NotConnectedException: Client is not, or no longer, connected.
at org.jivesoftware.smack.tcp.XMPPTCPConnection.throwNotConnectedExceptionIfAppropriate(XMPPTCPConnection.java:342)
at org.jivesoftware.smack.AbstractXMPPConnection.login(AbstractXMPPConnection.java:452)
at org.jivesoftware.LoginDialog$LoginPanel.login(LoginDialog.java:1131)
at org.jivesoftware.LoginDialog$LoginPanel.access$900(LoginDialog.java:335)
at org.jivesoftware.LoginDialog$LoginPanel$3.construct(LoginDialog.java:894)
at org.jivesoftware.spark.util.SwingWorker.lambda$new$1(SwingWorker.java:138)
at java.lang.Thread.run(Unknown Source)

I am able to resolve the domains (including the openfire.domain.com) from my PC. Also I am able to login to 9090 and setup on this PC.

[Nikhil_Naidu]

Mr. @wroot, I think it could be related to my server settings. Do you think that is the issue here, I was referring to an answer to a different question that you had given. (Exception DNS name not found in Spark) Below is the screenshot of my server login screen.

[wroot]

Connection is timing out. This can be firewall/selinux issue. If you can try temporarily disabling them and check again.

[Nikhil_Naidu]

Thanks again @wroot, I checked the firewall log and saw this when I tried logging in now
Jan 2 16:14:09 vps lfd[23297]: UI: Invalid login attempt from xxx.xxx.146.182 [1/5]
Jan 2 16:14:56 vps lfd[24492]: User Processing PID:7915 Kill:0 User:postfix Time:1830 EXE:/usr/libexec/postfix/trivial-rewrite CMD:trivial-rewrite -n rewrite -t unix -u
Jan 2 16:16:43 vps lfd[27713]: UI: Successful login from xxx.xxx
xxx.146.182
Jan 2 16:20:05 vps lfd[32763]: UI child: [Interrupted system call] [Connection timeout!
Just one help - is this due to the firewall or any setup issue. Thanks

[wroot]

Can’t tell, I’m not familiar with such firewall and its logs.

[Basti]

Hi Nikhil,

Please try a telnet connection from your source network/device xxx.xxx.146.182 to your Openfire server.
The command looks like: telnet 103.143.46.17 5222.
What is the result of your command?

.:Basti

[speedy]

looks like java is ony listening on ipv6 for some reason. I think I’ve seen this issue before with ubuntu. try disabling ipv6.

[Nikhil_Naidu]

Update

It is working well now. To help others here are the issues.
1 - Though ports were open on CFM - we had to update the CFM and restart the firewall. The iptables were also updated and CFM restarted (please note both steps were done separately)
2 - the windows firewall (on the PC) was blocking the packets - without indication. Though I was turning off my other firewall, it was still working. Good work Windows…but allow Spark through that
3 - Check whether the IP list for my connection is on the allowed list - it wasnt, added the IP range to it.

It is working !