We ran openfire-service /install and openfire-service /start and the service was installed and started, but we cannot connect to the server using spark or the admin control on port 9090
The GUI for Openfire works great and we can connect to the server just fine with spark while it is running, but of course we are not logged into the server 24/7 so we need to get the service running.
The GUI and the service are not running at the same time so I know that’s not the issue.
This is driving me crazy today. How can something so simple be such a PITA?
Check error log in Openfire\Logs folder after you start it as service. Maybe just copy error log here and someone will look through. Also try netstat command in Windows cmd and check if Openfire is listening on port 9090.
Not running the windows firewall. We have an outside firewall. I know the ports are accessable from the outside because if we use the regular program startup we can connect to it just fine, only the service has a problem.
Yes, after install it is listed as a system service and is started and running. We just can connect to it when it is started as a service.
As a apoint of interest, if you RDP onto the machine or directly on the console, if you run IE or Firefox locally, can you connect to either http://:9090 or http://127.0.0.1:9090 ?
What about on the box connecting to http://:9090 as well as http://127.0.0.1:0:9090 - can you get on that ? What happens if you try and telnet onto 9090 ? Can you get a connection ? Do you have multiple NIC’s in the server ?
This sounds network or firewall related - have you tried this a machine within your Corporate network, or at least within the same subnet as your server ?
Is there something different about the setup on the server such that the OF service may not have permissions to get at the network ? I assume that when you run the EXE you’re an admin when logged in.
Does the OF user (if applicable) have the right permissions ?
Do you run any intrusion detection S/W ? It’s clear the app works when run as the EXE - I’m assuming you login as an admin to do that. Just wondering why it won’t run on the network.
Have you tried openfire-service /uninstall and then reinstall it - ensuring that you are admin on the machine ?
That is the correct configuration. My guess is that there is something with your network config that is blocking. If you can access the admin page with the service running from the server itself but not external to the server then there must be something blocking the transports.